Staff members can not connect to main wifi

1. Purpose
   To provide a step-by-step guide for staff members on how to connect to main wifi of your campus.

2. Scope
   This procedure applies to all staff members.

3. Requirements
   Staff member was able to connect with main wifi.

4. Procedure

• Stage 1 - MacAddress is fixed:

• If you are unable to connect with main wifi (e.g: ilim-boys for kiewa campus), please check if your MacAddress is selected as fixed

• Please follow below steps to check your MacAddress is fixed or not:

• Go to system settings.
• Click on Wi-Fi
• Find your main wifi (e.g: ilim-boys for kiewa campus)
  
  
• Next to your main wifi you will see three dots inside circle, please click on it (see image below)
  
  
• Please check if your Private Wi-Fi address is on fixed, rotating or off. If it is on fixed please move to Stage 2, if it is not on fixed, please select fixed and press ok.
  
  
• Now try to connect with main wifi, it should work. If it is still not working, please move to Stage 2.

• Stage 2 - Restart your MacBook:

• If your wifi is on fixed and still you are unable to connect with main wifi, please restart your MacBook.

• Stage 3 - Inform IT:

• After above two stages, you are still not able to connect with main wifi, please contact your IT department for support.
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Prepared by: Abdul Rafay Saeed

Last Updated: 16th July 2025

Version: 1.0